During this time of uncertainty, we will continue to operate as usual. We are here to support our clients to ensure your businesses are able to run as efficiently and as effectively as possible, so that you can continue to support your customers. Please get in touch if you need further support or have any questions.
Touchpoint Ltd is a vendor of Customer Experience Management software solutions, delivering business owners a powerful product to collect, analyse, measure and manage customers' feedback on services, products and customer experience. TouchpointCX is a product name belonging to Touchpoint Limited.
Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you. If, at any time, you have questions or concerns about our privacy practices, please contact us.
Touchpoint explicitly asks when we need information that personally identifies you (“Personal Information”). Your personal information is used to create your personal access to the Touchpoint Website, and to contact you in the course of using this product. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by Touchpoint may be used to tailor the Website or any requested email communications, and to display information that is more relevant to you. Touchpoint also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Touchpoint make any personal information available to anyone without express permission.
Your email address is used to only send you information that you have requested. As part of your use of the TouchpointCX website, Touchpoint allows you to elect to receive, or not receive, certain information from Touchpoint. Touchpoint adheres strictly to permission-based email policy. Except as mentioned above, Touchpoint will not send you unsolicited email information, commercial offers or advertisements. Touchpoint will not sell, rent, or loan our contact lists or our clients’ customer lists (including your customer data) to any outside firms nor will Touchpoint use customer contact lists for our own marketing purposes.
Touchpoint is the custodian of responses made to surveys which are set-up by TouchpointCX clients. We don’t sell your responses to third parties. Clients of Touchpoint own the response data. Touchpoint may aggregate survey responses into a variety of reports that we may share with third parties. Responses to surveys may not be anonymous. Contact the survey creator (Touchpoint’s client) if you wish to learn more about the anonymity of survey responses.
We send all new clients a welcoming email to verify their new account. Established clients will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our clients we present the option to not receive these types of communications. Clients’ customers can unsubscribe via the unsubscribe mechanism at the bottom of each email sent.
If a client wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our clients’ privacy we provide a way to opt out of these communications via the unsubscribe mechanism at the bottom of each email.
On occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for scheduled maintenance we will send clients an email. Generally, clients may not opt-out of these communications. However, these communications are not promotional in nature.
We may communicate with clients on a regular basis to provide requested services and in regards to issues relating to their account. We will typically reply via email or phone other channels as appropriate.
We use your IP address to help diagnose problems with our servers, and to administer our Website. We do not link your IP address to any personally identifiable information. We use tracking information to determine which areas our Website users visit based on traffic to those areas. Touchpoint does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative Website for you.
Touchpoint is continuingly making investments in hardware, software and the cloud to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center whilst also using the cloud as appropriate. These investments mean that information about the identity and preferences of individual members is never accessible to anyone outside Touchpoint. We endeavour to maintain safeguards to protect the security of these technologies and your personally identifiable information.
If you have any questions about our privacy statement, the information we have collected from you online, the practices of this site, or your dealings with this Website, please contact us.